RETURN & REFUND POLICY

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1. Eligibility for Returns

You can request a return if:

• The product is damaged or defective upon delivery

• You received the wrong item

• The item is missing parts or accessories

• The item does not match the description shown

Note: Customized, personalized, or made-to-order products may not be eligible for return unless they arrive damaged or defective.

2. Return Window

You can initiate a return within 7 days of receiving your order.

For defective or damaged items, please notify us within 24–48 hours of delivery with photos/videos.

3. Conditions for Accepted Returns

To be eligible, your item must:

• Be in unused condition

• Be in original packaging

• Include all accessories, free gifts, and proof of purchase (invoice)

4. Non-Returnable Items

The following items cannot be returned:

• Custom-printed products

• Personalized packaging

• Clearance or discounted items

• Items used, damaged due to customer handling, or missing parts

5. Refund Process

Once we receive and inspect your returned item:

• Refunds will be processed within 5–7 business days

• Refund will be issued to your original payment method or as store credit

Shipping charges are non-refundable, unless the return is due to our error.

6. Return Shipping

• If the return is due to damage, defect, or wrong item → We cover the return shipping cost

• If the return is due to customer preference → Customer must pay return shipping

7. Order Cancellation

You may cancel your order within 12 hours of placing it.
Orders that are already shipped cannot be canceled.

8. Contact Us for Returns

To initiate a return or ask a question, contact us at:

📧 Email: [your email]
📞 Phone/WhatsApp: [your phone number]
🏢 Address: [your business address]

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